Camden Hire Pty Limited (ACN 001 681 456) (ABN 61 351 659 098) (“Camden Hire") is committed to protecting the privacy of the people having contact with Camden Hire. This document summarises the main features of Camden Hire's privacy policy.
Camden Hire collects and retains personal information including your name, address, telephone number, credit card details, email address, age, gender, and occupation. Sometimes we may take a video or a photographic image of you. We are committed to keeping your information safe. We use appropriate security measures and technology to protect your personal information.
We use your information in providing products and services, processing your payment, and security. You are not obliged to give us your personal information. However without this information we may not be able to provide you with the full range of our services, or we may not be able to provide you with a full range of payment options.
To help us provide services to you, we may need to furnish your personal information to other organisations (such as credit reference companies). If we need to furnish another organisation with access to your personal information, we require that organisation to keep the personal information secure, and to use it only for the appropriate purpose. We will not sell or trade your information to another organisation without your consent.
To help us keep your personal information up to date, please let us know of any changes to your personal details. If you wish to access the personal information we hold about you, please contact Camden Hire's privacy officer.
Camden Hire aims to provide you with a full range of its products, services, and options. From time to time Camden Hire may notify you about additional products or services. You may ask us not to receive information on these additional products and services by contacting Camden Hire's privacy officer.
If you would like further information on Camden Hire’s privacy policy, or would like to obtain a copy of Camden Hire’s privacy policy, please visit our website at http://www.camdenhire.com.au or contact Camden Hire’s privacy officer at 14 Exchange Parade, Narellan NSW 2567.
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Camden Hire Pty Ltd
(ABN 61 351 659 098)
Camden Hire is committed to protecting the privacy of the people having contact with Camden Hire. This document sets out Camden Hire's privacy policy.
Your privacy is important to us
Camden Hire is committed to upholding the National Privacy Principles contained in Privacy Act 1988 (Commonwealth). We have a dedicated privacy officer, who ensures that we adhere to our privacy policy.
Camden Hire collects and retains personal information including your name, address, telephone number, credit card details, email address, age, gender, and occupation. Sometimes we may take a video or a photographic image of you. We are committed to keeping your information safe. We use appropriate security measures and technology to protect your personal information.
We use your information in providing products and services, processing your payment, and security. You are not obliged to give us your personal information. However without this information we may not be able to provide you with the full range of our services, or we may not be able to provide you with a full range of payment options.
To help us provide services to you, we may need to furnish your personal information to other organisations (such as credit reference companies). If we need to furnish another organisation with access to your personal information, we require that organisation to keep the personal information secure, and to use it only for the appropriate purpose. We will not sell or trade your information to another organisation without your consent.
Camden Hire takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, and up to date. To a large extent the accuracy of that information depends on the information you provide. To help us keep your personal information up to date, please let us know of any changes to your personal details.
Camden Hire aims to provide you with a full range of its services, products and options. From time to time Camden Hire may notify you about additional products or services. You may ask us not to receive information on these additional products and services by contacting Camden Hire's privacy officer.
If you would like further information on Camden Hire's privacy policy, or would like to obtain a copy of Camden Hire's privacy policy, please visit our website at www.camdenhire.com.au or contact Camden Hire's privacy officer at 14 Exchange Parade Narellan.
Our conduct under this policy is governed by the following principles.
Camden Hire will provide access by allowing you to inspect, take notes of, and receive copies or print-outs of the personal information which Camden Hire holds about you.
If you wish to access the personal information we hold about you, please contact Camden Hire's privacy officer at 14 Exchange Parade Narellan 2567.
To obtain access you must provide proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals, and that the privacy of others is not undermined.
Camden Hire reserves the right to charge you a fee for searching for, and providing access to, your information.
Access will be denied if:
Where possible, Camden Hire will favour providing access. Camden Hire may do so by providing access to the appropriate parts of the record, or by using an appropriate intermediary.
A dispute about the right, or forms, of access will be dealt with in accordance with Camden Hire's grievance policy.
We will take all reasonable steps to provide access within 30 days of your request. If the request is not complicated, or does not require access to a large amount of information, we will try to provide the information within 14 days.
How we handle privacy complaints
Camden Hire understands the importance of privacy to Camden Hire, its customers and other stakeholders. Camden Hire is committed to protecting the privacy of the personal information that we hold. This is part of Camden Hire's:
Camden Hire places a high priority on effectively dealing with complaints about privacy.
Camden Hire's conduct under its privacy complaints policy is governed by the following principles.
If you have provided Camden Hire with personal information, then you are entitled to:
What is a privacy complaint?
A privacy complaint relates to a concern or dispute you have with our privacy practices as it relates to your personal information. This could include matters such as:
If possible Camden Hire resolves grievances at the local level. If you have a complaint about Camden Hire's privacy practices, please contact Camden Hire's privacy officer.
All complaints will be logged on Camden Hire's database/complaints register.
You may complain orally or in writing. Usually Camden Hire's privacy officer is the appropriate person to discuss or resolve your complaint. If your privacy complaint is not resolved, the matter will then be referred to the next level of management.
Camden Hire's grievance policy seeks to achieve an effective resolution of your complaint within a reasonable time.
After your complaint has been made, the following steps may occur.
Camden Hire will keep a record of your complaint and the outcome.
Camden Hire will not reply to anonymous complaints. Anonymous complaints cannot be investigated properly or followed up.
If an anonymous complaint is received, Camden Hire will consider the complaint, and attempt to resolve the issues appropriately. For example, Camden Hire may conduct further training of its staff, officers, or associates.
If you would like further information on Camden Hire's policies, please contact Camden Hire's privacy officer at 14 Exchange Parade Narellan 2567 or 46476666.